Returns & Exchanges

Returns & Exchanges

At OPENHEAT, we want you to be completely satisfied with your purchase. If you’re unhappy with your order, we offer a hassle-free return and exchange process.

Return for refund

  • Returns are accepted within 30 days of order delivery.
  • Items must be unused, unworn, and in original packaging.
  • A prepaid return shipping label will be provided.
  • A flat return shipping fee of $8 will be deducted from the refund
  • Refund to the original payment method only.

    How to Initiate a Return or Exchange

    • Contact us at human@openheat.com.
    • Provide your order number and reason for return/exchange.
    • Follow the instructions provided by our team.

    Return Shipping

    • U.S. Customers: A flat return shipping fee of $8 will be deducted from the refund.

    Processing Time

    • Refund and exchange processing can take up to 7 business days after the return is received.

    Need Assistance?

    For any questions or concerns, please reach out to our customer service team at human@openheat.com.